Legal - Highfive
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Customer Agreement

Last Updated: April 5, 2017

This Customer Agreement (this “Agreement”) is entered between you (the “Customer”) and Highfive Technologies, Inc. (“Highfive“). To make it easier to read this Agreement, Highfive may refer to either of us as a “Party” and collectively as the “Parties.” The terms “you,” “your,” and “yours” mean you, the purchaser of the Service (as defined below). The terms “we,” “us,” and “our” refer to Highfive.

By purchasing and using Highfive’s video conferencing and screen sharing system (the “Service”), including the Software (as defined below), and the accompanying Highfive device and Dolby device, if applicable (collectively, the “Hardware”), you agree to be bound by this Customer Agreement, as well as all rules, policies and disclaimers or warranties available on our website available at (the “Site”) or shared with you otherwise, including the Privacy Policy available at, all of which are considered a part of and incorporated into this Agreement.

If we make any changes to this Agreement, we will notify you by updating the “Last Updated” date above on the Site and either through the Service, in an email notification, or by other means. Such changes will be effective upon your use of the Service after such notification, except any material changes will only be effective upon the earlier of (i) thirty (30) days after such notification, and (ii) your continued use of the Service once you know about the changes.

Now for the details you have been waiting for:

Rights, Restrictions and Responsibilities.

      1. Use of Service. Highfive grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to use solely in connection with the Service during the term of this Agreement (i) all web-based software, applications, and technologies incorporated in the Service, and (ii) all software embedded in or otherwise running on the Hardware (collectively, the “Software”). Any corrections, bug fixes, new features or functions (the “Updates”) added to the Service by us in our discretion during the term of this Agreement are subject to this Agreement. For clarity, Updates will not include any new versions of the Service that we market or sell separately. We reserve the right to suspend the Service or terminate the Agreement if you breach this Agreement or you or your users misuse the Service.
      2. Third-Party Licenses. Portions of our Service rely on software and hardware that we license from third-parties (the “Third Party Components”). Don’t worry, we’ve made sure you have the right to use any such Third Party Components as part of the Service at no additional cost to you. However, our third party licensors and suppliers retain all rights in such Third Party Components. Your use of the Dolby device is subject to the terms available at
      3. Restrictions. You agree not to (and not permit anyone who obtains access to your Network (as defined below), the Hardware or our Service directly or indirectly), reverse engineer, copy, modify, create a derivative work of, hack or otherwise attempt to gain unauthorized access to any part of the Service, or otherwise attempt to discover the source code or algorithms of our software or hardware. You also agree to not sell, assign, sublicense or otherwise transfer any right in the Service to anyone else or remove any proprietary notices or labels that are part of the Service. The Hardware and the Service are only certified to be used by residents of the United States and Canada, and are intended for end users only and are not authorized for resale. “Network” means your local area network, created in whole or in part by use of the Service and “Users” means anyone given access to the Service or the Hardware through you.
      4. Customer Responsibilities. Similarly, please use the Service only in accordance with all specifications available on our Site, through the Service or provided otherwise by us (the “Specifications”). And, of course, it is your responsibility to comply with all applicable laws in your use of the Service. You are also solely responsible for (i) the operation, performance and security of your own equipment, networks and other computing resources used to connect to the Service, (ii) maintaining the confidentiality of your account information and passwords, and (iii) all usage of the Service by you and your Users. You will notify us immediately of any unauthorized use of the Service or any other breach of security of which you become aware.
      5. Publicity. Other than using your company name and logo in customer lists on HighFive’s website and collateral, we won’t use each other’s name or trademarks without written consent.

Orders, Pricing, Shipping and Returns.

      1. Orders. You may purchase any number of subscriptions to our Service using our then-current ordering processes, including any ordering document or online form we make available (the “Order”). We will require that you execute a separate Order each time you purchase one or more subscriptions to our Service and you must enter into a separate agreement with us for each such Order. The Order is subject to acceptance and verification by us in our discretion. All information provided by or on behalf of you in connection with the Order must be current, complete and accurate and you are responsible for keeping such information updated. By placing an Order, you: (i) authorize us to bill your payment instrument; (ii) are agreeing to this Agreement, on behalf of yourself or the entity you represent in connection with the purchase; (iii) you represent and warrant that you have the authority to agree to this Agreement on behalf of yourself or the entity you represent, and that you are of sufficient legal age to purchase and use our Service.
      2. Prices and Payment. Your access to the Service is contingent upon your payment of the applicable fees set forth on the Site at Depending on the order, we will calculate and charge sales tax (which you are responsible for paying) in accordance with applicable laws. Prices for our Service do not include the costs of shipping and delivering the Hardware to you.
      3. Shipping and Delivery. The estimated arrival or delivery date is not a guaranteed delivery date for the Hardware. Refused deliveries will be returned to our warehouse. It may take up to forty five (45) days for the returned items to be identified as refused and processed for a refund. Highfive and/or the freight carrier will be responsible for loss or damage that occurs when the Hardware is in transit to you.
      4. Returns and Exchanges. If, for any reason, you are not completely satisfied with our Service, you may cancel the Service and return the Hardware within thirty (30) days of purchase for a full refund (unless you previously used the Service on a “free trial” or similar basis). To initiate a refund and return your Hardware, please contact your Highfive sales representative or email us at If for any reason you would like to exchange the Hardware delivered to you, we may in our sole discretion agree to exchange it for new Hardware (same version) so as long as you pay the related shipping and delivery costs. We will of course comply with our obligations under the warranty section below.

Ownership, Privacy, Security.

      1. Service and Hardware. Except for the rights granted in this Agreement, you have no right, title, license or interest in or to the Service (excluding the physical Hardware you purchased) or Software or any intellectual property rights related to the Service, Software or Hardware. As between you and Highfive, Highfive owns and reserves all rights with respect to the Service and Software and all intellectual property rights related to the Service, Software, and the Hardware. You will own the physical Hardware (excluding the Software inside) purchased by you upon payment of the applicable fees. You hereby assign to Highfive all of your interest in any feedback you share with us related to the Service, Software or Hardware.
      2. Customer Content. As between you and Highfive, you retain all rights to any and all content, files, documents, recordings, and other information shared, displayed, saved, or uploaded on the Service under this Agreement (the “Customer Content”) and Highfive will not have any right in or to in such Customer Content, except that you hereby grant to Highfive a non-exclusive, worldwide, royalty-free, license to use, modify, reproduce, display, share, and distribute Customer Content, only as may be necessary to provide the Service or enforce this Agreement or as required by applicable law. You warrant that you have the right to grant such license and no Customer Content infringes on the rights of any third party. You will comply with all laws related to the Customer Content. Protecting the privacy of our Customers and their Users is very important to us and we will protect your information in accordance with our Privacy Policy available at
      3. Usage Data. We may collect and analyze data and other information relating to the usage of the Service (the “Usage Data”) for product development, diagnostic and corrective purposes, but will not disclose such Usage Data to any third parties except in aggregated or other de-identified form, other than to certain trusted third parties who help us provide, improve, protect or promote the Service. Highfive owns and reserves all rights with respect to such Usage Data.
      4. Security. We will use commercially reasonable technical, organizational and administrative security measures to keep Customer Content and Usage Data protected in accordance with industry standards. We will not monitor you or your Users’ use of the Service, and will not view, access or process any Customer Content, except: (i) for the sole purpose of providing and improving the Service, as directed or instructed by you and your Users, (ii) as permitted in this Agreement, and/or (iii) for compliance with our policies, applicable law, regulation, or governmental requests.

Term and Termination.

      1. Term. This Agreement will be effective until the expiration of the term set forth in the Order (the “Termination Date”) and will be automatically renewed, at the price listed on our pricing page for your bundle type, for additional terms of one year (the initial term as well as any additional terms, the “Term”) unless (1) the Customer provides written notice to Highfive within 30 days of the end of the then-current Term of its wish to terminate the Service, or (2) this Agreement is terminated earlier pursuant to Section 4.2. If you subsequently purchase additional subscriptions or Hardware, we may offer you the option to extend the Termination Date of this Agreement upon payment of applicable pro-rated fees such that your access to the Service and the underlying customer agreement will terminate on the same date.
      2. Early Termination. We may suspend or modify your use of the Service at any time if we reasonably believe that you have breached sections 1.3 or 1.4 above. Either Party may terminate this Agreement if the other Party breaches this Agreement and fails to cure such breach within ten (10) days following receipt of written notice of such breach. If you terminate this Agreement pursuant to this section 4.2 based on a breach of this Agreement by Highfive, then we will refund you a pro-rated (on a monthly basis) portion of the upfront fees you paid under this Agreement. If we terminate this Agreement pursuant to this section 4.2, then (i) we will not owe you any refunds, and (ii) we will have the right to terminate the customer agreements for any other subscriptions for the Service you have purchased.
      3. Effect of Termination. Upon expiration or termination of this Agreement, you will immediately discontinue access to and use of the Service and the license granted to you under section 1.1 above will terminate. Sections 1.3, 1.4, 1.5, 3, 4, 6, 7, 8, 9 and 10 of this Agreement will survive any expiration or termination.

Warranties and Disclaimers.

      1. Service Availability. Highfive will use its best efforts consistent with other companies like us to keep the Service up and running, but no one is perfect. The Service may be temporarily unavailable for scheduled or unscheduled maintenance. We will use reasonable efforts to provide advance notice of any scheduled service disruption. Highfive does not warrant that the Service will be uninterrupted or error free. Highfive does warrant that the Service will function in all material respects as provided in the Specifications (unless of course you used the Service in a manner inconsistent with the Specifications or this Agreement, including using the Service outside of the United States or Canada).
      2. Hardware Warranties. Highfive warrants that during the term of this Agreement the Hardware will be free from material defects in materials and workmanship and will function in all material respects as provided in the Specifications (unless of course you used the Hardware in a manner inconsistent with the Specifications or this Agreement, including using them outside of the United States or Canada, or damaged the Hardware yourself). Otherwise, you use the Hardware at your own discretion and risk. Your sole and exclusive remedy for a breach of the warranty set forth in this section 5.2 is for Highfive to, at its expense, either repair or replace the Hardware at issue.
      3. Disclaimer of Warranties. Except as set forth in above in Section 5.1 and 5.2, Highfive disclaims all warranties, express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or title. Highfive assumes no responsibility for any damages to Customer’s hardware, software, or other materials.


Contacting Highfive.

If you have any questions or concerns about the Service or this Agreement, please contact us at